FAQ
All Your Questions Answered
When you book online with us, expect two emails for confirmation. The initial email outlines your booking details, while the second confirms the acceptance of your booking. If you've provided a mobile number, anticipate an additional SMS confirming the successful acceptance of your booking. We strive to keep you well-informed at every step of your journey with us.
Rest assured, our pricing is straightforward - it's per car. What you see quoted is precisely what you'll pay. No hidden fees, no surprises. We believe in transparent and fair pricing for your peace of mind.
Our Meet & Greet service, which is an optional extra you can add at the checkout, is designed for your convenience. A friendly driver will be waiting for you at the arrival hall, holding a placard with your name, 45 minutes after your flight lands. This ensures a seamless experience, eliminating any hassle in finding your driver and allowing you to start your journey stress-free.
In the event you don't see our confirmation email in your inbox, please check your spam folder. If it's still elusive, don't worry. Retrieve your booking details by logging into your user account. Alternatively, you can create a user account using the same email address used for your booking. We've got you covered, ensuring you have access to all the information you need for your journey.
Regrettably, we do not currently provide child seats as part of our service. However, we welcome you to bring your own and at a small storage fee, we'll gladly hold onto it for your return journey. The option to add Child Seat Storage will be available at the checkout. Your child's safety is important to us and we appreciate your understanding and cooperation in ensuring a secure and comfortable ride.
Absolutely not. We operate 365 days a year, 7 days a week, 24 hours a day. Whenever you need reliable transportation, we're here to serve you. Your convenience is our priority, ensuring seamless journeys around the clock, every day of the year.
Certainly. Upon completion of your journey, we will promptly email you a receipt containing a booking reference and our contact number. This ensures you have all the necessary information for your records, and we're just a call away if you ever need assistance.
In the event you're unable to locate your driver, please contact us immediately. It's crucial to stay in touch. Please note that leaving the agreed pick-up point without contacting us may result in incurring a full 'no-show' charge. Your prompt communication allows us to assist you promptly and ensure a smooth start to your journey.
To initiate a cancellation and request a refund, please reach out to us. If you cancel your bookings with at least 24 hours' notice before your scheduled pickup time, we'll process a refund to your payment card within 3-5 working days. It's important to note that all cancellations are subject to a 2.5% processing fee. However, if you cancel within 24 hours of the agreed pickup time, your bookings become non-refundable for any reason. We appreciate your understanding of our cancellation policy.
No, you won't incur any extra charges in case of a flight delay. We operate on a no-flight-delay-cost policy, ensuring that you are not charged any additional fees due to unforeseen delays. Your peace of mind is our priority, and we strive to make your journey as stress-free as possible.
The quoted price is all you will pay. There are no hidden charges. It covers everything, including the drop-off charge or pick-up parking charges, ensuring that there is nothing extra to pay for these services. You can rest assured that the price you see is the price you pay, with no surprises at the end of your trip.
For optimal availability, we recommend booking your journey as early as possible. You can make bookings up to 8 hours before your scheduled journey time using our online booking engine. If you need a ride within the next 8 hours, please contact us via email or phone to check availability and make necessary arrangements. Your convenience is our priority.
No, tipping is not required. The price you pay covers all expenses. In the UK, tipping is optional. However, for airport journeys in a booked minicab, if the driver assists with your luggage, you may consider tipping two or three pounds if you wish. It's entirely at your discretion, and your comfort is our priority.
Upon booking with us, you will receive the instructions on your booking confirmation where to meet your driver. If you have selected our Meet & Greet Service, then your driver will be waiting for you inside the arrival hall, holding a placard with your name. This convenient Meet & Greet service is provided, as optional extra (available to select at the checkout), ensuring a seamless and hassle-free start to your journey. Look out for your name, and we'll take care of the rest.
For a smooth travel experience, we recommend arriving at the airport as early as possible. It's advisable to allow 30 minutes to navigate through security. Here are our general guidelines:
- Long-haul and El Al flights: Three hours before the scheduled departure.
- European flights: Two hours before the scheduled departure.
- UK and Ireland flights: 90 minutes before the scheduled departure.
We offer 1 hour of free waiting time from your given pick-up or flight arrival time. However, we do recommend scheduling your airport taxi pick-up 45 minutes after your flight's scheduled arrival time. Here's why 45 minutes:
- Booking your pick-up 45 minutes after your scheduled landing time gives you enough time to disembark, collect your luggage and clear customs.
- In case of further delays, please do not worry, as we apply your 1 hour free waiting period from your chosen pick-up time. This minimises the chance of incurring extra waiting charge, as the 1 hour free waiting time will typically cover any further delays that may occur.
The recommended time to book your taxi is 45 minutes after your flight lands. It's important to provide us with your flight number so we can monitor and adjust for any variations in your arrival time. Our experienced drivers are familiar with airport procedures and will ensure a smooth transition from the terminal, making your journey stress-free.
Certainly, all our drivers are licensed, adhering to UK Law requirements. We ensure that both our private hire company and drivers are licensed by the Public Carriage Office, providing you with a reliable and compliant transportation service. Your safety and peace of mind are our top priorities.
Unfortunately, we do not currently provide wheelchair accessible vehicles. We understand the importance of accessibility and apologize for any inconvenience. If you have specific requirements, feel free to reach out, and we'll do our best to assist or recommend alternative options for your needs.
You enjoy a complimentary waiting time of 15 minutes for standard pickups and 60 minutes for airport pickups, unless specified otherwise. It's important to note that this waiting time starts from the scheduled time of your booking, even if your driver arrives early. For airport pickups, the waiting time begins from your flight's landing time. We value your time and aim to make your experience as convenient as possible.
For each additional pickup, there is a five-minute waiting time allowed per stop. It's important to note that exceeding this time may result in additional charges at the driver's discretion. If you anticipate needing more waiting time, it's recommended to discuss and agree upon this with the transport company before the booking to ensure clarity and avoid any surprises. Your understanding is appreciated as we work to make your journey smooth and efficient.
With over 15 drivers in our company, we strive to meet your transportation needs. In the rare event that we can't provide a vehicle initially, we have the flexibility to book your journey with one of our trusted partner companies. For events such as race days or music festivals, or if you require a larger vehicle, we recommend booking as early as possible to secure your reservation and ensure availability. Your advance booking ensures a seamless and reliable transportation experience.
Your safety is our priority. Rest assured, all our drivers undergo a rigorous vetting process, ensuring they are approved and experienced with a minimum of 2 years in the field. Additionally, all journeys are meticulously logged, including comprehensive details of the driver, pick-up, and drop-off locations. The journey is actively tracked via GPS, providing an added layer of security. Travel with confidence, knowing your safety is at the forefront of our service.
Ensuring your safety is our top priority. We've implemented a stringent selection process to partner with the best and safest operators in the UK. All our partner companies are licensed with the Local Council Licensing Authority Office and maintain full insurance coverage. This commitment to compliance and safety extends to an exceptional level of customer service, providing you with peace of mind throughout your journey. Your safety is non-negotiable and we have taken every measure to secure it.